Plug the dock into a USB 2.0 port or a USB 2.0Įxtension cable to force the dock to enumerate down to USB 2.0 mode - This will confirm if there is an issue on the USB 3.0 path.
Replace the USB cable connected to the dockĪnd computer - This will confirm that there isn't an issue with the cable.
Inspect the USB Up-Link port on the dock for damage - This could cause connectivity issues.
Plug the dock into a different USB port - This will confirm that there is not an issue with the original USB port.
General Troubleshooting Common Troubleshooting steps: The Chip sits on the USB 3.0 path but if the dock is plugged into USBĢ.0 port will enumerate down to USB 2.0 speeds. The USB hub is designed by the dock manufacturer and not by The DisplayLink chip in a dock is a device on the dock’s internal Output, network or audio output on the dock then this does go through theĭisplayLink chip so we can provide troubleshooting assistance Layout of the dock If there is an issue with a device that is plugged into a Video If there is an issue with a device that is plugged into one of theĭock’s USB ports this does not go through the DisplayLink chip and support must If not, run your Windows 10 Installation disc and go to Troubleshooting Menu and restore your computer back before you removed the AMD Driver or restart your computer 3 times to get to the Windows 10 Troubleshooting Menu after it passes POST or BIOS window.← Troubleshooting: General What part of the dock does DisplayLink support? Also keep an close eye on PSU Outputs and Temperatures of various hardware while stress testing.ĮDIT: if you don't have any video after uninstalling your AMD driver, Try to enter Windows Safe Mode that doesn't use the AMD Graphic driver but MS Basic Display driver and try to reinstall the AMD driver. You can always Stress test your CPU,GPU, & PSU using OCCT free diagnostic software and see what happens. Maybe something overheated and something got damaged. While gaming tends to put a heavy load on the processor and GPU and other components. I would open a Asus Warranty Support ticket or have an Online CHAT with Asus Support to see if you need to RMA your Motherboard.įrom what you have explained is that all this happened while in the middle of a game suggest that something went bad since it hadn't fixed itself after restarting your computer. So either your motherboard or APU is having problems or has become partially defective. Whenever I uninstall my Nvidia Graphics driver, I have video from POST (BIOS) all the way up to Windows Desktop where I can set my resolution to 4K all using MS Basic graphics driver until I update and install my Nvidia Graphics driver. MS Basic Display driver is just that, a very basic Windows native graphic driver so that you will be able to have video to be able to do any troubleshooting or updating the GPU's driver. Your APU Graphics should work with MS Basic Display adapter.
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